Return Policy
At Kumar Kardam Carpet, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return subject to the terms below.
Eligibility for Returns
To be eligible for a return:
- The item must be unused, unwashed, and in its original condition.
- The return request must be initiated within 7 days from the date of delivery.
- The product must include original packaging, tags, invoices, and accessories.
Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized products
- Products marked as “Final Sale” or “Non-Returnable”
- Items damaged due to misuse, improper handling, or negligence by the customer
How to Initiate a Return
To request a return:
- Log in to your account on Kumar Kardam Carpet
- Go to the “Order History” section
- Select the order and item you wish to return
- Follow the on-screen instructions to submit your return request
Alternatively, you may contact our customer support team for assistance.
Return Shipping
- Customers are responsible for return shipping charges unless the product received is defective, damaged, or incorrect.
- We recommend using a trackable courier service to ensure safe delivery of returned items.
Inspection of Returned Products
All returned items are inspected upon receipt. We reserve the right to reject returns that do not meet our return conditions.