Refund Policy

At Kumar Kardam Carpet, refunds are processed in accordance with the policy below.

Eligible Refunds

Refunds are applicable for:

• Successfully approved returns
• Damaged or defective items received by the customer
• Incorrect or incomplete orders

Photographic or video evidence may be requested for damaged, defective, or incorrect items.

Refund Process

• Once the returned product is received and inspected, customers will be notified regarding approval or rejection of the refund.
• Approved refunds will be credited to the original payment method within 15 business days.

Non-Refundable Charges

The following charges are non-refundable:

• Shipping and delivery charges (unless the error was from our side)
• Customization or personalization charges

Incomplete or Incorrect Orders

If you receive an incomplete or incorrect order, please contact our customer support within 3 days of delivery.

Order Cancellation

• Orders may be cancelled within 24 hours of placement.
• Once an order has been processed or shipped, cancellation requests may not be accepted.